Fabory - FindTuner for SAP Commerce
Fabory was seeking to improve customer experience by providing better search and navigation for fabory.com which is underpinned by SAP Commerce (hybris).
Fabory partnered with Innovent Solutions to implement FindTuner to enhance and elevate search, navigation and merchandising for fabory.com, which has nearly 300,000 visitors each month and averages well over 200,000 unique searches per day.
Using FindTuner, customer experience has been greatly improved with more relevant product search that leverages rich KPI data to match the customer’s intent and Fabory’s business objectives. "FindTuner empowers our team with easy-to-use tools for tuning relevancy, managing campaigns, and creating a customer-centric search and navigation experiences" stated Vasuki Muralidhar, CIO at Fabory.